Okoa Africa Tours

Okoa Africa Tours Terms and Conditions

Kenya Safaris,Tanzania Safaris and Africa Tour Booking Terms and Payment Conditions Safari,Tour Cancellation Charges:

Okoa Africa Tours booking/cancellation conditions  are determined by the fact that once hotel , Safari lodge/ camps are booked on your behalf, we shall discuss with lodge/camp to give you a period of 150 days to Schedule your new safari date. But only if your cancellation is received by us in time as the Cancellation guidelines bellow Safari invoice cancellation  charges  for both Kenya Kenya Safaris & Tanzania Safaris.

Cancellation before of any form of payment commencement of the safari: Zero  cancellation charges.
Cancellation  28 days before safari day after : 20% deposit you will have 150 days period to reschedule your new safari date. Cancellation  up to 18 days prior to commencement of the safari : 70% cancellation charges
Cancellation  10 days or less before commencement of  safari – Zero refund, 100% cancellation charges apply.

Refunds due to you in the event of safari cancellation can only be credited to the original credit/debit card used in making of initial payment, if within 6 to 8-months of refund payment.

In the event of a cancellation, a 5% administrative fee will be levied to account for transaction charges. Please note that the refund will be completed within 30 days or more from the date of official cancellation notification.
The refund amount due will be less administrative costs and shall comply with the refund policies of the respective suppliers we have contracted. Certain suppliers have more stringent cancellation policies, the details of which will be made available on the quotation if applicable and which Okoa Africa Tours general cancellation policy is subject to. In
the event of such more stringent cancellation policy being applicable, the client will be liable for such more stringent cancellation policy to Okoa Africa Tours.

Cancellation terms for Uganda and Rwanda shall be shared on request.
Kenya Safari / tour Payment: Deposit and balance:

Payment terms:
20% deposit per person for 2-3 day safari / tours

30% deposit per person for 4-6 day safari /  tours
40% deposit per person for 7-12 day safari tours
50% deposit per person for combined Kenya/ Tanzania safari and Kenya Zimbabwe Safari tour
Balance due within 15-30 day prior to your safari date and your safari Kenya safari arrangements. Payments (deposit and final balance) are preferred by  credit card online.
For persons from overseas , payments are to be made is USD as quoted. Payments in other convertible world currencies can only be made to us subject to prior agreement and current exchange rate.
Website Safari prices and surcharges:
All prices published by link from Okoa Africa Tours and quoted in US Dollars (USD$). Your Safari cost do NOT include the Cost of obtaining passports or visas, border taxes (if applicable), tips for guide, driver and hotel staff, insurances, additional excursions or personal expenses are not included in the itinerary cost. All prices on the website should be used as a guideline only. Okoa Africa Tours cannot be held responsible for any changes or pricing errors. We shall provide actual costs in its quotation proposals. Matters influencing a surcharge would include, but are not limited to, increases in transportation costs (e.g. fuel, scheduled airfares and any other airline surcharges, taxes or fees payable for services such as landing taxes, or embarkation or disembarkation fees at ports or airports), increases in park fees, reserve fees or concession fees, or exchange rates which are relevant to the travel package. The price of your itinerary will be based on the known costs at the time the itinerary is issued. We reserve the right to make changes to and correct errors in advertised prices at any time if the increment is big
and can’t be absorbed.

Payment by credit/debit cards:
We prefer  payment by credit card on-line (Visa , Amex or Mastercard) through our secure online
payment system.

Once your booking is confirmed and your sales consultant / Safari manager has emailed you the invoice, you will then receive an email from Okoa Africa Tours with a link that directs you to our secure online payment system, where you can enter your details and process your payment. No transaction fee is added by us for payment of the deposit by debit or credit card. There is also no transaction fee charged if the full invoice amount is paid at once by credit card.
However your credit card company may add their own handling fee for processing a payment outside your home country. If the final balance is paid by credit card  there shall be no extra transaction fee
charged. Payment can also be made by debit card in the same way as credit cards. In this case again, no transaction fee is charged.

General Booking Terms:
We do our best to provide to  you an enjoyable, trouble-free safari tour but occasionally even the best-laid plans can go wrong. In the event of a problem whilst you are on a safari tour with us, please inform your tour planning
manager via email or WhatsApp ,Lodge Camp Manager if accommodation related and your tour driver/guide immediately. This gives us the opportunity to correct the issue on the spot  so that it does not spoil your Kenya Safari or Tanzania Safari. If the matter cannot be resolved immediately, please send details of your complaint to us in writing within 20 days of your return from your holiday.
It is therefore a condition of this contract that you communicate any problem to the authority in
question whilst on Safari tour. If you  fail to follow this simple procedure we cannot accept responsibility as we have been deprived of the opportunity to investigate and rectify the problem on site. Seasonal Factors and Resort
Facilities:
Some factors are not under our control and early and late in the season some tourist facilities may not operate. Likewise, swimming pools have to be cleaned and sometimes emptied and maintenance work can affect the availability of certain amenities. Public holidays and religious festivals throughout the year (particularly Ramadan) may have an impact on the ambience of a destination and the reliability of shops, banks and other facilities.

Wild Animals: Please be aware that on any Kenya safaris, Africa Safaris Tour your clients may be taken into close contact with wild animals. Attacks by wild animals are rare, but no safari into the African wilderness can guarantee that this will not occur. Neither Okoa Africa Tours, nor its employees, nor its suppliers can be held responsible for any injury or incident on the Kenya safari.Tanzania Safari or Other Countries Okoa Africa Tours offers Africa Safari Tour Please note that many safari camps are unfenced and animals are able to wander through the camps at all times of the day and night.
Important -Travel Insurance:
It is of importance that each Safari partipant/ Tour member in  your party has adequate and comprehensive travel insurance covering cancellation or curtailment, as well as medical expenses, emergency travel, personal accident, personal baggage and money loss. This should be arranged at the time of confirmation and deposit payment to cover you for
cancellation from the time of booking. Please note that it is your responsibility to take out insurance,
with the cost for your account, and note that Okoa Africa Tours cannot be liable in any way
whatsoever should you fail to do so.
If you are coming for Kenya Safaris or Tanzania Safaris from overseas, we request that you provide us
with your insurance provider’s name, together with the policy number and the insurance company’s
emergency contact telephone number in case of any emergency whilst you are traveling.

Responsibility:
Safari adventure travel in  Africa carries some measure of inherent risk including, but not limited to, the hazards of traveling in underdeveloped areas where road conditions and other facilities may be
poor or lacking; the forces of nature; and accident or illness in remote regions without means of rapid evacuation.
Bookings are accepted on the specific condition that Okoa Africa Tours and its team of independent overseas Safari Consultants act only as agents of the passenger in all matters relating to hotels, sightseeing Safari/tours, restaurants, all forms of transportation and other services which may be
included in these tours. Okoa Africa Tours may purchase these services from suppliers and other independent contractors, without warranties and representations from them and thus such services are not subject to its control.

The right is reserved to substitute hotels of comparable status and to make any changes in the itinerary where deemed necessary or caused as a result of adverse road or weather conditions, disruptions to airline schedules or any other valid reason. While all precautions are taken to ensure the passenger’s safety and enjoyment on these Safari/tours, Okoa Africa Tours and/or its agents and suppliers shall not be liable for death, injury, delay, loss or
damage arising from any cause and in any manner whatsoever or change of itinerary or act, including any acts of terrorism, acts of God and government, neglect, accident, error or omission caused by any of these suppliers or independent contractors, their employees, representatives or any event beyond
the control of Okoa Africa Tours.

All baggage is carried at the passenger’s own risk, and Okoa Africa Tours reserves the right to exclude certain baggage at its discretion.The airlines used to provide flights within Kenya are subject to international air conventions limiting their liability; the limitations of liability are contained on the reverse side of the airline ticket and form part of the terms and conditions of this package. Safari

Transport: It should be noted that the types of 4×4 Safari vehicles used for safari transport  on rough roads in East Africa are different from tour vehicles on the highways in developed countries and
normally they do not have air-conditioning other than the standard ventilation fan.

The Safari 4×4 Land Cruisers used throughout East Africa for overland road safaris on the main highways beyond the parks are a standardised design with sliding passenger windows. Open-sided safari viewing vehicles may be used inside the game reserves and conservancies by visitors on fly-in safari packages.

Electricity:
In most of the safari lodges where electricity is provided by a generator, these are turned off late at
night until early morning  the following day. In Kenya the general voltage is 240 and the frequency is
50 Hz. The British three rectangular blade plugs are common. Some lodges and camps only have

power in the early mornings and evenings. Batteries may be recharged in camps during the day but it is wise to double check with the camp manager.
As the sockets may vary, a ‘Travellers Adaptor Set’ is recommended. Voltage sometimes fluctuates and whilst power cuts are rare, they are not unknown. It is useful to carry a torch.

Water: Water from taps in bathrooms is not suitable for drinking and bottled water is provided for
drinking and cleaning teeth. Roads: Water from taps in bathrooms is not suitable for drinking and
bottled water is provided for drinking and cleaning teeth. Law and
Jurisdiction:
All terms and conditions of this agreement shall be governed by and construed in accordance to the laws of Kenya, and any litigation necessary to resolve disputes between the parties shall be held in
the courts located in Kenya where such a dispute can be solved through arbitration.

Issues/Complaints on Safari While every effort shall be made to provide the best services to each guest, any Complaint  / Dissatisfaction that may arise during safari travel should be communicated immediately to your Tour manager / Consultant (in writing  via Guest relation email/WhatsApp) for on-site attention, verification, and immediate address.

A summary of the complaint issues (in case not addressed on-location) should be communicated to the company in writing within 30 days of completion of the safari tour for necessary action. The complaints/issues raised will be investigated and addressed within 30 days of receipt of a formal
complaint. Genuine Compensations / Settlements shall be made within 30 Days of the official complaint receipt.